Careers

Sales Counselor

No.of open position - 2

Sales Counselor plays a crucial role in closely following up the sales leads and satisfactory closure of converting leads into registered customers by using selling and convincing skills.

Roles and Responsibilities

  • Taking incoming and making outgoing calls.
  • Replying to emails which have been received on the office mail Id.
  • Attending to walk–in visitors, redress their queries, convince them to register.
  • Follow up of all leads received, ensuring entry of each lead in CRM.
  • Data management of all call records/leads received through social media channels and closing of each lead satisfactorily with an aim to convert it into a confirmed customer.
  • Work according to the instructions of the Sales Manager.
  • The only goal to convert customers.

 Desired Skill Set

  • Excellent verbal & written communication skills in English, Hindi & Marathi.
  • Convincing and selling skills.
  • Self-Motivated person with a zest to do result-oriented work.
  • Basic computer knowledge of MS Office, Excel, Google Sheets, CRM.

Experience -1 to 2 Years.

Qualification - Graduate.

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Associate Diet Expert

No.of Positions - 1

  • App Diet expert for a renowned Diabetes Clinic which is expanding at a great pace.
  • Looking for an individual, who is enthusiastic to grow in the Health & Wellness Industry.
  • Full-time Work from Home. (Must have own laptop with good internet speed.)

Desired Skill Set 

  • Candidate should have experience in nutrition, diet counseling, and handling a variety of patients. (If possible related to kidney ailments, hypothyroid, obesity, diabetics, etc.)
  • Candidate should be a team player and take up other responsibilities like preparing for scientific publications.
  • Excellent communication skills in HINDI, TELUGU, TAMIL, ENGLISH, and MARATHI
  • Well-groomed, with good personal etiquette, and the ability to build rapport with patients.
  • Patience to handle queries and explain in detail.
  • Ability to work under pressure.
  • Technology friendly should able to handle different software and FFD App.

Education Qualifications required

Master's degree in Nutrition and Dietetics, Food Science and Nutrition, Clinical Nutrition, Nutrition Science or PG diploma in Nutrition and Dietetics and Clinical Nutrition.

Experience -1 to 3 Years.

Annual Salary - Best In Market

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Monitor

No.of open position - 7

A monitor is a profile where the executive needs to be monitoring the progress of the participant by connecting with the participant once a month and reinforce the Group session attendance, consults and track the LCM for the Intensive program.

The target is to twofold - IMPROVE ADHERENCE and REVERSAL STATUS (of every participant through IRP) by giving excellent world service, responding efficiently to customers and maintaining high customer satisfaction.

Roles and Responsibilities 

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of LCM – minimum adherence.
  • Familiarity with CRM systems and practices.
  • Ability to multitask, prioritize, and manage time effectively.
  • Manage large amounts of outgoing calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, Identifying the issue faced by the participant and directing them towards resolution within time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Skills, Attitude, and Behaviour

  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of personalities.
  • Excellent communication and presentation skills.
  • Should be confident in process deliverables at the same time humble and caring in nature while handling queries.
  • Able to apply logic and reasoning and basic instinct for handling difficult situations.

Qualification- Graduate or post-Graduate in any stream

Languages - Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Innovation Team Facilitator

 No.of open position - 1

Roles and Responsibilities

  • Build company documentation relating to protocols, training curriculum, feedback, and audit processes.
  • Collaborate with the Diet, Exercise, Medical teams to build systems and audit technical depth and spread of knowledge.
  • Train and audit new employees to bring up to speed with regards to the DRP (diabetes reversal program). 
  • Conduct monthly workshops to disseminate new and review existing protocol to ensure penetration of relevant expertise across the organization.
  • Assist CIO to develop new protocols towards quicker reversal.
  • Work on the DRP and IRP curriculum to innovate and upgrade existing methods.

 Desired Skill Set

  • Fluency in Microsoft office – word, PowerPoint, and excel.
  • Preferred Skills -ability to construct detailed workflows, documents, and spreadsheets. 
  • Desired – Knowledge of psychology, Flair for teaching. 
  • Good communication skills (Fluent in English and Hindi; Knowing regional languages such as Marathi, Kannada, Tamil, Telugu, Malayalam, Gujarati, Bengali, Oriya, Punjabi, etc will be added advantage).

Qualifications - Must-Have: - Graduate/Post Graduate in Dietetics/Allopathy/Homeopathy/Naturopathy/Ayurveda discipline. Keen interest in reverse aging/treating chronic illness/healthy living processes.

Experience - 1-2 years in teaching/private sector preferred.

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Content developer and Trainer

No.of open position - 2

Content Developer Trainer responsible for building outcome-based training modules and delivering them effectively. The focus areas for FFD-TA are ‘Functional, Behavioural, and Productivity’ training for FFD staff.  

Responsibilities and Duties

  • Work with subject matter experts to identify the target audience’s training needs.
  • Design effective training programs Set instructional end goals and create content that matches them
  • Conduct seminars, workshops, individual training sessions, etc.
  • Create supporting material/media (audio, video, simulations, role-plays, games, etc)
  • Conduct evaluations to identify areas of improvement
  • Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
  • Keep attendance and other records
  • Maintain project documentation and course folders

Desired Skill Set

  • 5 -10 years of total experience (minimum 3 years experience in Conducting training, content development)
  • Working knowledge of learning theories (Bloom Taxonomy) and instructional design models (ADDIE) How to design a program, How to check training effectiveness.
  • Understanding of effective teaching methodologies and tools
  • Proficient in MS Office (esp. PowerPoint); e-learning software is an asset
  • Phenomenal communication, presentation, and public speaking skills
  • Organizational and time management abilities
  • Desired: Exposure to medical field/healthcare sciences, storyline, captivate, articulate

Qualifications - Graduate from a reputed institute

Languages - Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Assistant to Ayurvedic Consultant

No.of open position - 1

Roles and Responsibility

A doctor needs to do Patient consult and solve post consult med queries and documentation of it and also of FFD diet-related protocols in relation to Ayurveda.

Desired Candidate

  • Good communication skills as the position is patient-facing
  • Tech Savy
  • Pune Based

Experience  - 3 to 5 Years.

Qualification - BAMS (with good Ayurveda knowledge and prescription ), Additional: Yoga naturopathy diploma

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Operations Executive

No.of open position - 4

Role and Responsibilities

The primary responsibilities of an Operations Executive would be :

  • Answer incoming calls professionally to provide information about products and services, obtain details of complaints/requests.
  • Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. 
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Schedule appointments of participants with doctors as per the available slots.

Desired Skill-Set

  • Excellent in written and verbal communication (English, Hindi, and Marathi (optional))
  • Good interpersonal skills
  • Ability to handle pressure
  • Self-Driven and motivated
  • Should be able to work in different time durations of the day (between 7:00 AM to 8:00 PM as per the required shifts)
  • A candidate who has worked for the Healthcare industry in a similar role will have an added advantage/ Candidate who has worked on both email and voice processes in any of the industries.

Experience -2 to 3 years of work experience in handling customer queries, 

back office/BPO work

Qualification - Graduate.

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Education:  Graduate from any stream

 

 

 

 

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Exercise Expert

No.of open position - 6

An Exercise Expert analyses assess, and prescribes therapeutic exercise to the patients suffering from diabetes, obesity, thyroid dysfunction, other lifestyle disorders and make necessary modifications to their exercises considering physical inabilities and any pathological ailments.

Opportunity to excel in reversing diabetes and become an able therapist to treat related complications with the help of different exercises.

Responsibilities and Duties:

  • To make 25-30 telephonic exercise consultations per day.
  • Be active on the FFD App/WhatsApp groups throughout the working hours.
  • Prescribe and modify FFD exercise protocol as per the ailments of the participants.
  • Update the MIS (Management Information System) on a daily basis.
  • Content creation (Vlogs, Blogs, etc.)
  • Living the FFD value parameters to provide world-class service in diabetes management and reversal.
  • B.P.Th or any equivalent or higher degree.
  • Experience of 1-2 years, Freshers can also apply.
  • Good communication skills (Fluent in English and Hindi; Knowing regional languages such as Kannada, Tamil, Telegu, Malayalam, Gujarati, Bengali, Oriya, Punjabi will be added advantage).

Experience -1 to 2 Years, Freshers can also apply.

Qualification - B.P.Th or any equivalent or higher degree.

Gender- Male / Female

Languages - (Fluent with English, Hindi & other regional languages such as Kannada, Tamil, or Telegu will be highly considered)

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Licenses: Maharashtra OTPT practicing license.

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

IT Personnel

No.of open position - 1

Roles and Responsibilities

Need support for

- Laptop / Desktop support

- Managing installations such as MS office products

- CRM / NEOX login issues

- Network and routers issues

- Telephone lines issues

- Creation of new employees email id and configuration of PC/Laptops

- Managing Vendor connect for managing AMC/Warranty support

- Preferred - Support for managing some data import/export and running some software utilities to manage data, run reports.

 

Support should be given on Working hours (9 am to 8 pm) for 6 days a week. In some exceptional situations, weekend support might be needed on 'on-call basis

 

Support for offline events for internet connectivity, mikes and other technical facilities at the venues 

 

Please provide a quote for one person permanently in our office.

Optionally provide a quote for a mix of remote+Office Visit when needed based support.

 

Typical SLA - Normal issues - 2 hours

Urgent Issues - 1 hour

 

Qualification - Graduation, certification either in LINUX or CCNA or windows & servers and experience as a hardware & network engineer to troubleshoot in real-time desktop support.

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Quality Analyst

The Job Role and Responsibilities

The primary responsibilities of a Quality Analyst would be :

  1. Auditing of calls and data updated by the executives and complete analysis of services provided on that call.
  2. Sharing daily Quality reports & Quality Scores with the team & Preparation of daily dashboards & Analysis of audited data.
  3. Sharing One-On-One Feedback with executives on the basis of audits.
  4. Participating in internal & external calibration sessions with Quality/Operations.
  5. Analysis of calls/appointments/data and sharing RCA.
  6. Works with the Operations team to develop the overall process improvement strategy and quality plan.
  7. Monitoring if an executive has used the right telephone etiquette and followed appropriate hold procedures and has given a proper resolution for the customer's request.
  8. Highlighting issues as per the quality parameters.
  9. Inducting Refresher/Quality sessions as per requirement.
  10. Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
  11. Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
  12. Ensuring that internal policies, procedures, and compliance regulations are being followed.
  13. Conducting quality sessions for the NHT batch. Providing manager with regular performance feedbacks on the executives.
  14. Auditing calls for trainees during training & the job training (OJT Batch)
  15. Ensuring the service is being provided to our participants with respect to FFD value parameters.

Desired Skill-Set

  1. Excellent in written, verbal and interpersonal communication skills
  2. Excellent listening and analytical skills
  3. Solid time management skills.
  4. Focus on quality and customer service
  5. Ability to handle pressure
  6. Self-Driven and motivated
  7. Well versed with quality tools
  8. Flexibility and Availability for any ad-hoc business requirement

Qualification - Graduate from any stream

Experience -  2 to 3 years of work experience in customer service call monitoring

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

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