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Careers

Sales Counselor

No.of open position - 2

Sales Counselor plays a crucial role in closely following up the sales leads and satisfactory closure of converting leads into registered customers by using selling and convincing skills.

Roles and Responsibilities

  • Taking incoming and making outgoing calls.
  • Replying to emails which have been received on the office mail Id.
  • Attending to walk–in visitors, redress their queries, convince them to register.
  • Follow up of all leads received, ensuring entry of each lead in CRM.
  • Data management of all call records/leads received through social media channels and closing of each lead satisfactorily with an aim to convert it into a confirmed customer.
  • Work according to the instructions of the Sales Manager.
  • The only goal to convert customers.

 Desired Skill Set

  • Excellent verbal & written communication skills in English, Hindi & Marathi.
  • Convincing and selling skills.
  • Self-Motivated person with a zest to do result-oriented work.
  • Basic computer knowledge of MS Office, Excel, Google Sheets, CRM.

Experience -1 to 2 Years

Qualification - Graduate

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Associate Diet Expert

No.of Positions - 1

  • App Diet expert for a renowned Diabetes Clinic which is expanding at a great pace.
  • Looking for an individual, who is enthusiastic to grow in the Health & Wellness Industry.
  • Full-time Work from Home. (Must have own laptop with good internet speed.)

Desired Skill Set 

  • Candidate should have experience in nutrition, diet counseling, and handling a variety of patients. (If possible related to kidney ailments, hypothyroid, obesity, diabetics, etc.)
  • Candidate should be a team player and take up other responsibilities like preparing for scientific publications.
  • Excellent communication skills in HINDI, TELUGU, TAMIL, ENGLISH, and MARATHI
  • Well-groomed, with good personal etiquette, and the ability to build rapport with patients.
  • Patience to handle queries and explain in detail.
  • Ability to work under pressure.
  • Technology friendly should able to handle different software and FFD App.

Education Qualifications required

Master's degree in Nutrition and Dietetics, Food Science and Nutrition, Clinical Nutrition, Nutrition Science or PG diploma in Nutrition and Dietetics and Clinical Nutrition.

Experience -1 to 3 Years.

Annual Salary - Best In Market

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Monitor

No.of open position - 7

A monitor is a profile where the executive needs to be monitoring the progress of the participant by connecting with the participant once a month and reinforce the Group session attendance, consults and track the LCM for the Intensive program.

The target is to twofold - IMPROVE ADHERENCE and REVERSAL STATUS (of every participant through IRP) by giving excellent world service, responding efficiently to customers and maintaining high customer satisfaction.

Roles and Responsibilities 

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of LCM – minimum adherence.
  • Familiarity with CRM systems and practices.
  • Ability to multitask, prioritize, and manage time effectively.
  • Manage large amounts of outgoing calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, Identifying the issue faced by the participant and directing them towards resolution within time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Skills, Attitude, and Behaviour

  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of personalities.
  • Excellent communication and presentation skills.
  • Should be confident in process deliverables at the same time humble and caring in nature while handling queries.
  • Able to apply logic and reasoning and basic instinct for handling difficult situations.

Qualification- Graduate or post-Graduate in any stream

Languages - Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Innovation Team Facilitator

 No.of open position - 1

Roles and Responsibilities

  • Build company documentation relating to protocols, training curriculum, feedback, and audit processes.
  • Collaborate with the Diet, Exercise, Medical teams to build systems and audit technical depth and spread of knowledge.
  • Train and audit new employees to bring up to speed with regards to the DRP (diabetes reversal program). 
  • Conduct monthly workshops to disseminate new and review existing protocol to ensure penetration of relevant expertise across the organization.
  • Assist CIO to develop new protocols towards quicker reversal.
  • Work on the DRP and IRP curriculum to innovate and upgrade existing methods.

 Desired Skill Set

  • Fluency in Microsoft office – word, PowerPoint, and excel.
  • Preferred Skills -ability to construct detailed workflows, documents, and spreadsheets. 
  • Desired – Knowledge of psychology, Flair for teaching. 
  • Good communication skills (Fluent in English and Hindi; Knowing regional languages such as Marathi, Kannada, Tamil, Telugu, Malayalam, Gujarati, Bengali, Oriya, Punjabi, etc will be added advantage).

Qualifications - Must-Have: - Graduate/Post Graduate in Dietetics/Allopathy/Homeopathy/Naturopathy/Ayurveda discipline. Keen interest in reverse aging/treating chronic illness/healthy living processes.

Experience - 1-2 years in teaching/private sector preferred.

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Operations Executive

No.of open position - 4

Role and Responsibilities

The primary responsibilities of an Operations Executive would be :

  • Answer incoming calls professionally to provide information about products and services, obtain details of complaints/requests.
  • Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. 
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Schedule appointments of participants with doctors as per the available slots.

Desired Skill-Set

  • Excellent in written and verbal communication (English, Hindi, and Marathi (optional))
  • Good interpersonal skills
  • Ability to handle pressure
  • Self-Driven and motivated
  • Should be able to work in different time durations of the day (between 7:00 AM to 8:00 PM as per the required shifts)
  • A candidate who has worked for the Healthcare industry in a similar role will have an added advantage/ Candidate who has worked on both email and voice processes in any of the industries.

Experience -2 to 3 years of work experience in handling customer queries, 

back office/BPO work

Qualification - Graduate.

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Education:  Graduate from any stream

 

 

 

 

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Exercise Expert

No.of open position - 6

An Exercise Expert analyses assess, and prescribes therapeutic exercise to the patients suffering from diabetes, obesity, thyroid dysfunction, other lifestyle disorders and make necessary modifications to their exercises considering physical inabilities and any pathological ailments.

Opportunity to excel in reversing diabetes and become an able therapist to treat related complications with the help of different exercises.

Responsibilities and Duties:

  • To make 25-30 telephonic exercise consultations per day.
  • Be active on the FFD App/WhatsApp groups throughout the working hours.
  • Prescribe and modify FFD exercise protocol as per the ailments of the participants.
  • Update the MIS (Management Information System) on a daily basis.
  • Content creation (Vlogs, Blogs, etc.)
  • Living the FFD value parameters to provide world-class service in diabetes management and reversal.
  • M.P.Th or any equivalent or higher degree.
  • Experience of 1-2 years, Freshers can also apply.
  • Good communication skills (Fluent in English and Hindi; Knowing regional languages such as Kannada, Tamil, Telegu, Malayalam, Gujarati, Bengali, Oriya, Punjabi will be added advantage).

Experience -1 to 2 Years, Freshers can also apply.

Qualification - M.P.Th or any equivalent.

Gender- Male / Female

Languages - (Fluent with English, Hindi & other regional languages such as Kannada, Tamil, or Telegu will be highly considered)

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Licenses: Maharashtra OTPT practicing license.

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Assistant Manager HR (Engagement & Retention Strategy)

No.of open position - 1

We are looking for an enthusiastic Human Resources (HR) personnel to implement a variety of human resource programs. Our aim is to ensure that HR function operates smoothly, effectively to deliver smoothly and effectively to deliver maximum value to the organization. This is a specialized HR role for the Pune location.

Roles and Responsibilities

  • Employee Satisfaction Surveys - Gather qualitative and quantitative retention data by conducting and analyzing employee surveys and/or stay interviews
  • Compensation Benchmarking - Analyze compensation and scheduling for models that better align with today’s workforce
  • Job Mapping and Analysis - Develop innovative opportunities for advancement and career paths for workers
  • Employee Assistance Programs
  • Conduct One-on-Ones, Skip Levels - Build employee networks, tasks forces, and committees
  • Envisage and implement Engagement Activities across the organization. Ascertain ways the organization and managers can be more transparent with employees
  • Rewards and Recognition Policy and Process - Implement recognition and appreciation programs across the organization
  • Induction & Onboarding, 30-60-90 Performance Process, Buddy Process, Confirmation Process, PIP Process. Serve as an employee ambassador for staff to ask questions and provide feedback. Ensure the onboarding process is welcoming, thorough and incorporates the company culture
  • OKR setting & Annual Appraisal - Craft organizational messages that instill the company’s mission and core values
  • Improve the company’s employer brand within the community
  • Work with all leaders to make the organization a better place to work

 Desired Skill Set

  • Excellent active listening, negotiation & presentation skills.
  • Strong decision-making, analytical, problem-solving, and conceptual thinking skills.
  • Exemplary verbal and written communication skills.
  • Excellent people management skills.
  • Preferred knowledge of 9 box matrix, Gallup Surveys, etc
  • Key Skills - Analytical, People-oriented, proactive

Qualification - Bachelor’s degree, HR degree, or equivalent experience in HR. (3 - 4years)

Experience - 6 to 7 years

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Assistant Manager HR (People and Processes)

No.of open position - 1

Roles and Responsibilities

We are looking for an enthusiastic Human Resources (HR) personnel to implement a variety of human resource programs. Our aim is to ensure that HR function operates smoothly, effectively to deliver smoothly and effectively to deliver maximum value to the organization. This is a specialized HR role for the Pune location.

  • Manpower Planning & Talent Acquisition - Build and report on quarterly and annual hiring plans. Handle the entire recruitment cycle, conduct exit interviews, and recommend corrective action if necessary. Revamp the interview process, selection criteria, and applicant communication plan Create and publish job ads in various portals, Network with potential hires through professional groups on social media and during events, Research into competitors and marketplace. Collaborate with hiring managers to set qualification criteria for future employees, Screen resumes and job applications, Conduct initial phone screens to create shortlists of qualified candidates, Interview candidates in-person for a wide range of roles (junior, senior, and executive), Track hiring metrics including time-to-hire, time-to-fill, and source of hire, Design, distribute and measure the results of candidate experience surveys, Follow up with candidates throughout the hiring process, Maintain a database of potential candidates for future job openings
  • Onboarding formalities
  • Org Chart Building and Maintenance
  • Sourcing Strategies and Implementation
  • Vendor Management
  • Background Verification
  • Format Standardisation
  • MBTI Reports to New Hires
  • Employee and Vendor Agreements and Contracts
  • Policies and Process /SLAs - Suggest new procedures and policies to continually improve the efficiency of the HR department and organization as a whole
  • HRMS integration, Payroll Implementation, and maintenance
  • Disciplinary Course of Action and settlement
  • Liasoning with Legal Vendor and Government Officials
  • Maintain employee files and records.
  • Looking after Payroll and Compliances
  • Admin responsibilities - Office Admin (Stationery, General Maintenance, and hygiene)

 Desired Skill Set

  • ISO Implementation experience will be an added advantage
  • Should have knowledge of Labour Laws and Wages act
  • Excellent active listening, negotiation & presentation skills.
  • Strong decision-making, analytical, problem-solving, and conceptual thinking skills.
  • Excellent verbal and written communication skills.
  • Excellent people management skills.
  • Key Skills -HR Generalist activities, administration, joining, interviews, employee relations, employee HR Audit, leave management, payroll, PF, ESIC.

Qualification - Bachelor’s degree, HR degree, or equivalent experience in HR.

Experience -   5 to 6 Years

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Freedom Story Curator

No.of open position - 1

Roles and Responsibilities

  • He/She needs to study the CRM, cases forwarded, recommended, and look for possibilities of a story in them.
  • He/She should maintain a list of patients in various categories for example... patients who have become free of insulin, free of diabetes medicines, free of cholesterol medicines, free of BP medicines, etc.
  • He/She should contact patients and collect information as per our norms and requirements.
  • He/She should update the details to the concerned people

Desired Skill Set

  • The person should be good in English, Hindi, and Marathi. Any other language will be an added advantage.
  • The person should have good communication skills.

Qualification - Graduate

Annual Salary - Best In Market

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Training Coordinator

No.of open position - 1

Roles and Responsibilities

The training coordinator will lead the operational execution of all FFD training solutions utilizing effective and efficient practices for course implementation and delivery, onboarding strategy,
facilitation planning and execution, logistics and administration, scheduling and communication, as well as content maintenance process and file storage/platform for FFD.

  • Organize or source training programs to meet specific training needs.
  •  Liaise with subject matter experts regarding instructional design and content.
  • Library management for the training content for all the training happening in the FFD.
  • Coordinate off-site, on-site, and online training activities for employees.
  • Communicate with employees about all the training programs on a timely basis.
  • Handle logistics for training activities including venues and equipment.
  • Track and report on training outcomes.
  • Provide feedback to program participants and management.
  • Maintain employee training records.
  • Partner with internal stakeholders regarding employee training needs.
  •  Manage and maintain in-house training facilities and equipment.
  • Facilitate learning through a variety of delivery methods including classroom instruction,
    virtual training, on-the-job coaching.
  • Solicit managers’ involvement when training commitments or needs are not being fulfilled.

Desired Skill Set

  • Broad knowledge of PC-based software including word-processing, database, and spreadsheet applications, to maintain database and create reports.
  • Fully developed interpersonal and customer relation skills are required to communicate audit information to internal and external customers.
  • Ability to work with all levels of client management
  • Plan work and establish priorities, while working independently.
  • Follow through with tasks to completion.
  • Manage conflicting work pressures.
  • Proven project management capabilities; strong analytical and problem-solving skills.
  • Effective at working collaboratively and identifying solutions to address multi-stakeholder perspectives.

Qualification - Bachelor’s degree or equivalent

Experience - 3 to 4 Years

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Head of Information Technology

No.of open position - 1

Roles and Responsibilities

• Establishing the in-house IT function, the team and manage existing vendor relationships
• Be involved in designing & getting the modern IT architecture established through in-house and vendors
• Hire, manage coach and guide a team of IT professionals, engineers based on the technologies and skills requirement; at a high level it would be in data science, AI-ML,
• Work in collaboration with business teams with an ability to support them in capturing, prioritizing & delivering their requirements for existing & new software applications, third party applications

• Ability to identify and work with in-house and/ or vendor teams on systems integration across various in-house applications, Mobile App, and third-party systems as applicable

• Ability to analyze the Reporting & MIS requirements and get those delivered with high visualizations and slice and dice capabilities from in-house or vendor teams
• Would be responsible for achieving rapid business scalability by designing/architecting right IT infrastructure, platforms, and systems.
• Developing standard IT policies and working with vendors on establishing a robust IT security framework
• Expert knowledge of Software Development Lifecycle processes, best practices and methodologies and proven ability to guide internal and external engineering teams on the same
• Significant experience in leading & managing IT Teams for delivering outcomes & results as per business expectations.
• Very hands on and should be able to resolve deep technical and coding issues as required
• Has a background in start-up, prior experience of working in a start-up environment and leading engineering teams in developing innovative and scalable Apps, Software
• Experience of developing & managing IT systems Mobile apps for B2C business
• Experience in Vendor Management
• Knowledge of IT Infrastructure management & managing it through in-house/ vendors
• Healthnet experience is preferable/ added advantage

Desired Skill Set

• Passion for scaling with a growth hacking mindset and connected to a cause.
• Ability to select right solutions and vendors for internal IT systems
• Breakthrough thinking, redesigning the IT systems from a redesigning perspective
• Build the IT team for data science, AI-ML and entirely based on business objectives and strategies. Develop right vendors for delivering world-class solution
• Experience of Enterprise Architecture preferred

Technologies known and hands-on:
Java, Python, Mongo, React Node, Ruby on Rails, Machine Learning, Cloud
Modern technical Architecture- Event-driven, Data-driven, microservices & API architecture.
Understanding & experience of Agile and Devops will be added advantage

Experience -12-15 years

Qualification - B.E /B. Tech

Languages - Hindi & English

Annual Salary - Best In Market

Job Location - Preferred Pune but not a limiting factor

 

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

App Doctor

No.of open position - 4

Roles and Responsibilities

Handling daily Diabetic dose adjustment on APP and his queries for the year and facilitating the participant's smooth journey during IRP.

Experience - Min. 5 Years

Qualification - MBBS

Preference -

Candidates with any postgraduate degree in diabetes management or experience in diabetes management will be given priority.

Languages - English, Telugu, Tamil, Kannada, Hindi

Annual Salary - Best In Market

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

Email Marketing Specialist

No.of open position - 1

Responsible for creating email marketing campaigns to promote Freedom From Diabetes.
1. Identify the target audience, devises campaign, and launch email campaigns to create buzz and generate leads and participants for the business
2. Drive engagement and conversations of participants who have attended the online first sessions, build trust and convert them to participants.
3. Build and engage subscriber's list of diabetics across the world with world-class content.
4. Drive a monthly newsletter for Freedom from Diabetes

Roles and Responsibilities

  • Create email marketing campaigns to promote products or services.
  • Ensure marketing message is conveyed clearly and delivered properly to prospects.
  • Ensure messages are sent in proper form and template.
  • Proofread emails for clarity, grammar, and spelling.
  • Develop a personalization strategy.
  • Include specific graphics, incentives, and detailed descriptions.
  • Review messages for brevity.
  • Send messages to those who have opted in for messages.
  • Ensure messages are mobile-friendly.
  • Create a database of emails for lead generation.
  • Follow up on interested respondents.
  • Purge non-deliverable email addresses and opt-outs.
  • Include persuasive call-to-actions in advertisements and promotions.
  • Get participants to join FFD programs.
  • Design and write press releases.
  • Track and analyze direct and interactive marketing campaigns.
  • Use statistical analysis and reports to create campaigns.
  • Coordinate and monitor the maintenance, integrity, and security of several databases.
  • Develop and code the list segmentation for all direct and interactive marketing campaigns and communicate requirements to the primary.

Experience - 3to 5 Years

Qualification - Graduate

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Send us your resume with cover letter to jobs@freedomfromdiabetes.org Apply now

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