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Sales Counselor

No.of open position - 4

Sales Counselor plays a crucial role in closely following up the sales leads and satisfactory closure of converting leads into registered customers by using selling and convincing skills.

Roles and Responsibilities

  • Taking incoming and making outgoing calls.
  • Replying to emails that have been received on the office mail Id.
  • Follow up of all leads received, ensuring entry of each lead in CRM.
  • Data management of all call records/leads received through social media channels and closing of each lead satisfactorily with an aim to convert it into a confirmed customer.

 Desired Skill Set

  • Excellent verbal & written communication skills in English and, Hindi or Tamil, Telugu, Kannada, Malayalam, Marathi, or Bengali.
  • Convincing and selling skills.
  • Self-Motivated person with a zest to do result-oriented work.
  • Basic computer knowledge of MS Office, Excel, Google Sheets, CRM.

Experience -2 to 5 Years

Qualification - Graduate

Languages - English and, Hindi or Tamil, Telugu, Kannada, Malayalam, Marathi, or Bengali

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune 

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Quality Analyst

No.of open position - 1

The Job Role and Responsibilities

The primary responsibilities of a Quality Analyst would be :

  • Auditing of calls and data updated by the executives and complete analysis of services provided on that call.
  • Sharing daily Quality reports & Quality Scores with the team & Preparation of daily dashboards & Analysis of audited data.
  • Sharing One-On-One Feedback with executives on the basis of audits.
  • Participating in internal & external calibration sessions with Quality/Operations.
  • Analysis of calls/appointments/data and sharing RCA.
  • Works with the Operations team to develop the overall process improvement strategy and quality plan.
  • Monitoring if an executive has used the right telephone etiquette and followed appropriate hold procedures and has given a proper resolution for the customer's request.
  • Highlighting issues as per the quality parameters.
  • Inducting Refresher/Quality sessions as per requirement.
  • Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
  • Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
  • Ensuring that internal policies, procedures, and compliance regulations are being followed.
  • Conducting quality sessions for the NHT batch. Providing managers with regular performance feedbacks on the executives.
  • Auditing calls for trainees during training & the job training (OJT Batch)
  • Ensuring the service is being provided to our participants with respect to FFD value parameters.

Desired Skill-Set

  • Excellent in written, verbal, and interpersonal communication skills
  • Excellent listening and analytical skills
  • Solid time management skills.
  • Focus on quality and customer service
  • Ability to handle pressure
  • Self-Driven and motivated
  • Well versed with quality tools
  • Flexibility and Availability for any ad-hoc business requirement

Qualification - Graduate from any stream

Experience - 2 to 3 years of work experience in customer service call monitoring and 5+ Years of experience in QA.

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

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Research Associate

No.of open position - 2

Roles and Responsibilities

  • Conduct literature reviews
  • Collect and analyze data
  • Prepare materials for submission to the ethical approval committee
  • Prepare interview questions
  • Recruit and/or interview subjects
  • Maintain accurate records of interviews, safeguarding the confidentiality of subjects, as
    necessary
  • Summarize interviews
  • Provide ready access to all experimental data for the faculty researcher and/or supervisor
  • Manage and respond to project-related email
  • Attend project meetings
  • Attend area seminars and other meetings as necessary
  • Summarize project results
  • Prepare progress reports
  • Prepare other articles, reports, and presentations
  • As appropriate to the specified position, code and verify data in accordance with
    specified research protocol and coding procedures and enter data into a computer
    database and/or spreadsheet application for subsequent analysis
  • Develop or assist in the development of interview schedules; contact potential subjects to
    introduce and explain study objectives and protocol and to arrange interviews, either in
    person or by telephone
  • Identify and compile lists of potential research subjects in accordance with the study
    objectives and parameters, as appropriate to the individual position
  • Conduct and record face-to-face and/or telephone interviews with subjects, in accordance
    with predetermined interview protocol, data collection procedures, and documentation
    standards
  • Review and edit data to ensure completeness and accuracy of information; follow up with
    subjects to resolve problems or clarify data collected
  • May set up, calibrate and maintain laboratory and/or field research equipment, as
    specified by the requirements of the study
  • May lead or guide the work of other junior employees
  • Perform miscellaneous job-related duties as assigned
  • Prepare findings for publication and assist in laboratory analysis, quality control, or data
    management
  • Write and contribute to publications
  • Develop research protocols
  • Track progress over time
  • Assist with preparation of all educational and training workshops and evaluation
    strategies
  • Develop assessment and evaluation tools
  • Compile data for progress reports

Desired Skill Set

  • Proficient in Basic Statistics and application of research methodology
  • Proficient in the use of statistical software- SPSS/ Stata
  • Proficient in the use of MS-office applications
  • Good Communication Skills
  • Attention to detail
  • Critical thinking
  • Technical skills
  • Statistical and Graphical Analysis of Data
  • Planning and scheduling
  • Interviewing
  • Data Collection
  • Data management

Qualification - M.Sc. Health Sciences/ Life Sciences

Experience - at least 3 years experience in designing and implementation of research protocols, writing research proposals, and publishing
high-value research articles in international peer-reviewed journals.

Languages -  English & Hindi

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Sales Coach

No.of open position - 1

We are looking for a Sales Coach to coordinate training activities that will help maximize our sales team’s performance.
Sales Coach Responsibilities include mentoring new Sales counselors, designing individual and team training courses, and preparing educational material. To be successful in this role, you should have a good understanding of sales techniques and the ability to motivate employees of varying seniority. Ultimately, you will help our Sales counselor develop their skills and achieve their targets.

Roles and Responsibilities

•    Act as a consultant to Sales counselor and provide helpful advice on coping with job-related challenges
•    On-board and train new Sales counselor
•    Identify individual and team training needs
•    Develop educational material, including presentations, sales scripts, and case studies
•    Design training courses using gamification, role-playing activities, and job simulation
•    Gather feedback on all training programs from trainees, managers, and instructors
•    Set annual learning and development objectives for the sales team
•    Maintain updated records of educational curriculum and material
•    Evaluate employees’ performance after each training
•    Monitor costs of training programs

Desired Skill Set

•    Work experience as a Sales Coach, Sales Trainer, or similar role
•    Experience in a sales or customer service position is a plus
•    Familiarity with role-playing activities and e-learning platforms
•    Hands-on experience creating presentations (e.g. videos or slides)
•    Excellent communication skills with the ability to motivate people
•    Problem-solving skills
•    Any degree in Education, Human Resources, or relevant field
•    Additional training certification is a plus

Experience - 5+ Years

Qualification - Any degree in Education, Human Resources, or relevant field

Languages - English, Hindi, Marathi

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune 

 Apply Now

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