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Sales Counselor

No.of open position - 3

Sales Counselor plays a crucial role in closely following up the sales leads and satisfactory closure of converting leads into registered customers by using selling and convincing skills.

Roles and Responsibilities

  • Taking incoming and making outgoing calls.
  • Replying to emails that have been received on the office mail Id.
  • Attending to walk-in visitors, redress their queries, convince them to register.
  • Follow up of all leads received, ensuring entry of each lead in CRM.
  • Data management of all call records/leads received through social media channels and closing of each lead satisfactorily with an aim to convert it into a confirmed customer.
  • Work according to the instructions of the Sales Manager.
  • The only goal is to convert customers.

 Desired Skill Set

  • Excellent verbal & written communication skills in English, Hindi, Tamil, Malayalam.
  • Convincing and selling skills.
  • Self-Motivated person with a zest to do result-oriented work.
  • Basic computer knowledge of MS Office, Excel, Google Sheets, CRM.

Experience -2 to 3 Years

Qualification - Graduate

Languages - English, Hindi, Tamil, Malayalam.

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Apply Now

Quality Analyst

No.of open position - 1

The Job Role and Responsibilities

The primary responsibilities of a Quality Analyst would be :

  • Auditing of calls and data updated by the executives and complete analysis of services provided on that call.
  • Sharing daily Quality reports & Quality Scores with the team & Preparation of daily dashboards & Analysis of audited data.
  • Sharing One-On-One Feedback with executives on the basis of audits.
  • Participating in internal & external calibration sessions with Quality/Operations.
  • Analysis of calls/appointments/data and sharing RCA.
  • Works with the Operations team to develop the overall process improvement strategy and quality plan.
  • Monitoring if an executive has used the right telephone etiquette and followed appropriate hold procedures and has given a proper resolution for the customer's request.
  • Highlighting issues as per the quality parameters.
  • Inducting Refresher/Quality sessions as per requirement.
  • Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
  • Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
  • Ensuring that internal policies, procedures, and compliance regulations are being followed.
  • Conducting quality sessions for the NHT batch. Providing managers with regular performance feedbacks on the executives.
  • Auditing calls for trainees during training & the job training (OJT Batch)
  • Ensuring the service is being provided to our participants with respect to FFD value parameters.

Desired Skill-Set

  • Excellent in written, verbal, and interpersonal communication skills
  • Excellent listening and analytical skills
  • Solid time management skills.
  • Focus on quality and customer service
  • Ability to handle pressure
  • Self-Driven and motivated
  • Well versed with quality tools
  • Flexibility and Availability for any ad-hoc business requirement

Qualification - Graduate from any stream

Experience -  6 months to 2 years of work experience in customer service call monitoring and 6 to 2 Years of experience in QA.

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Research Associate

No.of open position - 2

Roles and Responsibilities

  • Conduct literature reviews
  • Collect and analyze data
  • Prepare materials for submission to the ethical approval committee
  • Prepare interview questions
  • Recruit and/or interview subjects
  • Maintain accurate records of interviews, safeguarding the confidentiality of subjects, as
    necessary
  • Summarize interviews
  • Provide ready access to all experimental data for the faculty researcher and/or supervisor
  • Manage and respond to project-related email
  • Attend project meetings
  • Attend area seminars and other meetings as necessary
  • Summarize project results
  • Prepare progress reports
  • Prepare other articles, reports, and presentations
  • As appropriate to the specified position, code and verify data in accordance with
    specified research protocol and coding procedures and enter data into a computer
    database and/or spreadsheet application for subsequent analysis
  • Develop or assist in the development of interview schedules; contact potential subjects to
    introduce and explain study objectives and protocol and to arrange interviews, either in
    person or by telephone
  • Identify and compile lists of potential research subjects in accordance with the study
    objectives and parameters, as appropriate to the individual position
  • Conduct and record face-to-face and/or telephone interviews with subjects, in accordance
    with predetermined interview protocol, data collection procedures, and documentation
    standards
  • Review and edit data to ensure completeness and accuracy of information; follow up with
    subjects to resolve problems or clarify data collected
  • May set up, calibrate and maintain laboratory and/or field research equipment, as
    specified by the requirements of the study
  • May lead or guide the work of other junior employees
  • Perform miscellaneous job-related duties as assigned
  • Prepare findings for publication and assist in laboratory analysis, quality control, or data
    management
  • Write and contribute to publications
  • Develop research protocols
  • Track progress over time
  • Assist with preparation of all educational and training workshops and evaluation
    strategies
  • Develop assessment and evaluation tools
  • Compile data for progress reports

Desired Skill Set

  • Proficient in Basic Statistics and application of research methodology
  • Proficient in the use of statistical software- SPSS/ Stata
  • Proficient in the use of MS-office applications
  • Good Communication Skills
  • Attention to detail
  • Critical thinking
  • Technical skills
  • Statistical and Graphical Analysis of Data
  • Planning and scheduling
  • Interviewing
  • Data Collection
  • Data management

Qualification - M.Sc. Health Sciences/ Life Sciences

Experience - at least 3 years experience in designing and implementation of research protocols, writing research proposals, and publishing
high-value research articles in international peer-reviewed journals.

Languages -  English & Hindi

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Pharmacist

No.of open position - 3

Roles and Responsibilities

  • Handling daily consultation history and updating the e-health record of FFD patients(Medical history, medicine history, physical parameters)
  • Upgrading the Medicines record of FFD on a regular basis depending on new molecules introduced in the pharmacy sector and removing the discontinued molecules.
  • Daily handling medicine queries of patients ( explaining dose and duration and alternatives available to the prescribed medicines ).
  • Should be able to interpret doctor's prescription and digitise it accurately in the e-health record
  • Listen carefully to customers to interpret their needs and issues and offer information and advice.

Desired Skill Set -

  • Should hold a license to practice pharmacy
  • Excellent written and verbal communication skills with a customer-oriented approach (English, Hindi, Marathi)
  • Integrity and compassion
  • Good knowledge of MS Office.

Experience - Minimum experience :3 years

Qualification - Minimum qualification: Diploma in Pharmacy from an accredited college of Pharmacy. Others B-Pharma, M pharma

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Sr. Digital Marketing Manager

No.of open position - 1

Roles and Responsibilities

  • Responsible for building the FFD brand across social media channels. 
  • Drive organic registrations to OFS through social media strategy. 
  • Build, Engage and Convert registrations through social media.
  • Content Marketing Strategy.
  • Content marketing plan/calendar.
  • Lead team of Content writers (marketing/knowledge), designers, production team (in / outsourced), Email / WA marketeers.
  • Help drive traffic and registrations through traffic on the website (SEO/ backlinks). 
  • Monitor performance across social media.
  • Plan and Monitor Digital performance Marketing for driving numbers.
  • Excellent communication skills both written and spoken.

Experience -  10 years total experience out of which 3to 5 years of experience as a Social Media manager leading a team at a healthcare brand or service brand with demonstrated ability to drive subscriptions, engagement, and conversions.

Qualification - MBA 

Languages -Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Assistant Manager - Employee Engagement

No.of open position - 1

Roles and Responsibilities

  • Apart from hands-on experience, Candidate should have a zeal and liking towards employee engagement .
  • They should be open to listen to employees and apply their logic and represent Company's philosophy and touch base as per Moments of Truth.
  • Also, draft and come up with various engagement initiatives and also be agile while working on different projects.
  • Preparing feedback surveys and Analysis 
  • Implementation of all the policies and continuous process improvement.

Desired Skill Set

  • Excellent verbal & written communication skills in English, Hindi, Marathi.
  • Should be good at Design thinking and creativity.
  • Should be matured enough to Engage with multi level employees and leadership.

Experience -  7 to 8 years of Total exp. Out of which minimum of 4 to 6 years of experience in handling Engagement exclusively

Qualification - MBA HR / Industrial Relations or a related degree

Languages - English, Hindi, Marathi

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Apply Now

Virtual Event Executive

No.of open position - 1

Roles and Responsibilities

  • Event scheduling, rescheduling, canceling, and communication
  • Setting a timeline and planning task deadlines
  • Event agenda
  • Coordinating presenter and Assigning event roles and facilitating communication
    with stakeholders
  •  Logistics, including management of event technology and IT support
  • Monitoring Attendance to the event and take follow up actions
  • Running an event rehearsal to test technologies and address any concerns
  • Day-of availability for troubleshooting,assistance,rehearsal/run-through
  • Post-event recording management, reporting, and analysis
  • LMS planning and Executions
  • Queueing presentation materials, including slides and video
  • Monitoring the events chat functions and content
  • Communicating with the organizer before, during, and after the event to report
    any issues

Desired Skill Set

  • Passion for managing events
  • Proficient written and verbal ENGLISH Communication
  • Proactive Communicator and Problem Solver
  • Willingness, Flexibility and a Positive AttitudeAttention to Detail
  • Highly Organised and Efficient with good time management skills.
  • Should have 5Cs- Concept, Coordination, Control, Culmination, and Closeout.
  • Listening and Data Analysis Skills
  • A Basic Understanding of Events
  • Multitasking
  • Tech skills & platform knowledge
  • Virtual event production skills

Experience -2 to 3 Years

Qualification - Graduate

Languages - English, Hindi (any other Regional Language)

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Digital Marketing Executive

No.of open position - 1

Roles and Responsibilities

  • Query handling on Whatsapp, social media channels
  • Email handling
  • Create posts for WhatsApp
  • Posting the post on WhatsApp
  • Creation of creatives as per the sessions
  • SMS Marketing

Desired Skill Set

  • Proven creative writing ability
  • Basic knowledge of Digital Marketing
  • Excellent analytical & Logical skills
  • Good English Communication

Experience -2 to 3 Years

Qualification - Graduate

Languages - English, Hindi (any other regional language)

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

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