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Sales Counselor

No.of open position - 3

Sales Counselor plays a crucial role in closely following up the sales leads and satisfactory closure of converting leads into registered customers by using selling and convincing skills.

Roles and Responsibilities

  • Taking incoming and making outgoing calls.
  • Replying to emails which have been received on the office mail Id.
  • Attending to walk-in visitors, redress their queries, convince them to register.
  • Follow up of all leads received, ensuring entry of each lead in CRM.
  • Data management of all call records/leads received through social media channels and closing of each lead satisfactorily with an aim to convert it into a confirmed customer.
  • Work according to the instructions of the Sales Manager.
  • The only goal is to convert customers.

 Desired Skill Set

  • Excellent verbal & written communication skills in English, Hindi & Marathi, Tamil, Telugu, Kannada.
  • Convincing and selling skills.
  • Self-Motivated person with a zest to do result-oriented work.
  • Basic computer knowledge of MS Office, Excel, Google Sheets, CRM.

Experience -2 to 3 Years

Qualification - Graduate

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Apply Now

Associate Exercise Expert

No.of open position - 2

An Exercise Expert analyses assess, and prescribes therapeutic exercise to the patients suffering from diabetes, obesity, thyroid dysfunction, other lifestyle disorders and make necessary modifications to their exercises considering physical inabilities and any pathological ailments.

Opportunity to excel in reversing diabetes and become an able therapist to treat related complications with the help of different exercises.

Responsibilities and Duties:

  • To make 25-30 telephonic exercise consultations per day.
  • Be active on the FFD App/WhatsApp groups throughout the working hours.
  • Prescribe and modify FFD exercise protocol as per the ailments of the participants.
  • Update the MIS (Management Information System) on a daily basis.
  • Content creation (Vlogs, Blogs, etc.)
  • Living the FFD value parameters to provide world-class service in diabetes management and reversal.
  • B.P.Th, M.P.Th or any equivalent or higher degree.
  • Experience of 1-2 years, Freshers can also apply.
  • Good communication skills (Fluent in English and Hindi; Knowing regional languages such as Kannada, Tamil, Telegu, Malayalam, Gujarati, Bengali, Oriya, Punjabi will be added advantage).

Experience -1 to 2 Years, Freshers can also apply.

Qualification - B.P.Th, M.P.Th or any equivalent or higher degree.

Gender- Male / Female

Languages - (Fluent with English, Hindi & other regional languages such as Kannada, Tamil, or Telegu will be highly considered)

Annual Salary - Best In Market

 Licenses: Maharashtra OTPT practicing license.

 Apply Now

Psychologist

No.of Position - 1

Roles and Responsibilities

 As a counsellor, you will use psychological theory and research in therapeutic work to help patients with a range of difficult mental health issues. Patients can include children and adults having a range of mental health concerns.

  • You will have to conduct counselling sessions with clients living overseas, in North America, and with Indian clients.
  • You will work collaboratively with patients in a holistic and insightful way enabling them to consider the change and take control of their recovery.
  • Undertake assessments, including assessment of mental health needs, risk assessment and psychometric testing.
  • Formulate a psychological explanation of the patient's issues.
  • Establish a collaborative working relationship with the patient based on trust and respect.
  • Plan and implement specialist psychological treatments to help patients to understand their feelings/behaviour by Creating an ICP (individual counselling plan) based on the client need.
  • Empower patients to address their issues, take control of them and make positive changes to their behaviour.
  • Monitor and evaluate the outcome of treatments.
  • Collaborate with - and provide advice to - colleagues, the broader multidisciplinary team and referrers in the planning of treatment and provision of services to meet the patient's needs.
  • Communicate complex, technical and/or clinically sensitive information clearly, both orally and in writing, to patients, their families and carers.
  • Contribute to research, service evaluation and audit, either individually or as part of a team.
  • Carry out continuing personal and professional development to keep your knowledge and skills up to date.
  • Collaboratively contribute to the organization and administration work.
  • Be willing to work in pre-scheduled shifts.
  • Create psychoeducational content and literature for the patients.

 Qualification  - M.A./M.Sc./M.Phil in Psychology with a specialization in Clinical/counselling, with 5-7 years of relevant experience.

Experience - 7-12 years of relevant experience, 3 or more years of experience in teaching yoga and meditation.

Languages - English, Hindi, (preferably one more regional language)

Annual Salary - Best In Market

 Apply Now

Quality Analyst

No.of open position - 1

The Job Role and Responsibilities

The primary responsibilities of a Quality Analyst would be :

  1. Auditing of calls and data updated by the executives and complete analysis of services provided on that call.
  2. Sharing daily Quality reports & Quality Scores with the team & Preparation of daily dashboards & Analysis of audited data.
  3. Sharing One-On-One Feedback with executives on the basis of audits.
  4. Participating in internal & external calibration sessions with Quality/Operations.
  5. Analysis of calls/appointments/data and sharing RCA.
  6. Works with the Operations team to develop the overall process improvement strategy and quality plan.
  7. Monitoring if an executive has used the right telephone etiquette and followed appropriate hold procedures and has given a proper resolution for the customer's request.
  8. Highlighting issues as per the quality parameters.
  9. Inducting Refresher/Quality sessions as per requirement.
  10. Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
  11. Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
  12. Ensuring that internal policies, procedures, and compliance regulations are being followed.
  13. Conducting quality sessions for the NHT batch. Providing managers with regular performance feedbacks on the executives.
  14. Auditing calls for trainees during training & the job training (OJT Batch)
  15. Ensuring the service is being provided to our participants with respect to FFD value parameters.

Desired Skill-Set

  1. Excellent in written, verbal, and interpersonal communication skills
  2. Excellent listening and analytical skills
  3. Solid time management skills.
  4. Focus on quality and customer service
  5. Ability to handle pressure
  6. Self-Driven and motivated
  7. Well versed with quality tools
  8. Flexibility and Availability for any ad-hoc business requirement

Qualification - Graduate from any stream

Experience -  6 months to 2 years of work experience in customer service call monitoring and 6 to 2 Years of experience in QA.

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Training Coordinator

No.of open position - 1

Roles and Responsibilities

The training coordinator will lead the operational execution of all FFD training solutions utilizing effective and efficient practices for course implementation and delivery, onboarding strategy,
facilitation planning and execution, logistics and administration, scheduling and communication, as well as content maintenance process and file storage/platform for FFD.

  • Organize or source training programs to meet specific training needs.
  •  Liaise with subject matter experts regarding instructional design and content.
  • Library management for the training content for all the training happening in the FFD.
  • Coordinate off-site, on-site, and online training activities for employees.
  • Communicate with employees about all the training programs on a timely basis.
  • Handle logistics for training activities including venues and equipment.
  • Track and report on training outcomes.
  • Provide feedback to program participants and management.
  • Maintain employee training records.
  • Partner with internal stakeholders regarding employee training needs.
  •  Manage and maintain in-house training facilities and equipment.
  • Facilitate learning through a variety of delivery methods including classroom instruction,
    virtual training, on-the-job coaching.
  • Solicit managers’ involvement when training commitments or needs are not being fulfilled.

Desired Skill Set

  • Broad knowledge of PC-based software including word-processing, database, and spreadsheet applications, to maintain database and create reports.
  • Fully developed interpersonal and customer relation skills are required to communicate audit information to internal and external customers.
  • Ability to work with all levels of client management
  • Plan work and establish priorities, while working independently.
  • Follow through with tasks to completion.
  • Manage conflicting work pressures.
  • Proven project management capabilities; strong analytical and problem-solving skills.
  • Effective at working collaboratively and identifying solutions to address multi-stakeholder perspectives.

Qualification - Bachelor’s degree or equivalent

Experience - 3 to 4 Years

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Head of Information Technology

No.of open position - 1

Roles and Responsibilities

• Establishing the in-house IT function, the team and manage existing vendor relationships
• Be involved in designing & getting the modern IT architecture established through in-house and vendors
• Hire, manage coach and guide a team of IT professionals, engineers based on the technologies and skills requirement; at a high level it would be in data science, AI-ML,
• Work in collaboration with business teams with an ability to support them in capturing, prioritizing & delivering their requirements for existing & new software applications, third party applications

• Ability to identify and work with in-house and/ or vendor teams on systems integration across various in-house applications, Mobile App, and third-party systems as applicable

• Ability to analyze the Reporting & MIS requirements and get those delivered with high visualizations and slice and dice capabilities from in-house or vendor teams
• Would be responsible for achieving rapid business scalability by designing/architecting right IT infrastructure, platforms, and systems.
• Developing standard IT policies and working with vendors on establishing a robust IT security framework
• Expert knowledge of Software Development Lifecycle processes, best practices and methodologies and proven ability to guide internal and external engineering teams on the same
• Significant experience in leading & managing IT Teams for delivering outcomes & results as per business expectations.
• Very hands on and should be able to resolve deep technical and coding issues as required
• Has a background in start-up, prior experience of working in a start-up environment and leading engineering teams in developing innovative and scalable Apps, Software
• Experience of developing & managing IT systems Mobile apps for B2C business
• Experience in Vendor Management
• Knowledge of IT Infrastructure management & managing it through in-house/ vendors
• Healthnet experience is preferable/ added advantage

Desired Skill Set

• Passion for scaling with a growth hacking mindset and connected to a cause.
• Ability to select right solutions and vendors for internal IT systems
• Breakthrough thinking, redesigning the IT systems from a redesigning perspective
• Build the IT team for data science, AI-ML and entirely based on business objectives and strategies. Develop right vendors for delivering world-class solution
• Experience of Enterprise Architecture preferred

Technologies known and hands-on:
Java, Python, Mongo, React Node, Ruby on Rails, Machine Learning, Cloud
Modern technical Architecture- Event-driven, Data-driven, microservices & API architecture.
Understanding & experience of Agile and Devops will be added advantage

Experience -12-15 years

Qualification - B.E /B. Tech

Languages - Hindi & English

Annual Salary - Best In Market

Job Location - Preferred Pune but not a limiting factor

Apply Now

Product Manager

No.of open position - 1

Roles and Responsibilities

  • Understanding and representing the end-user needs (FFD Participants)
  • Translating end-user needs into product features and group inappropriate product
  • Defining automation needs based on the features (Automation for Experts roles)
  • Prioritizing product features and capabilities
  • Monitoring the market and developing competitive analyses
  • Create and highlight the differentiator features in the FFD app
  • Defining a vision for the products
  • Translate market knowledge, product strategy, and business use cases into a successful product plan
  • Work with various disciplines like Research, Experts, Operations, Technology Vendors
  • Aligning stakeholders around the vision for the product 

 Desired Skill Set

  • Design thinking and Continuous improvement mindset
  • Sound knowledge of UX, should be able to guide the UI/ UX designers and review
  • Hands-on experience in designing and building mobile apps, CRMs, and ERP
  • Experience in the Healthcare domain would be a plus

Experience -  Total 10-12 years in the software industry with 5-7 years into Product management

Qualification - Engineering degree with Product Management certification, MBA would be a plus

Languages - Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Data Engineer

No.of open position - 1

Roles and Responsibilities

  • Working with health data stored in MongoDB database and other sources
  • Doing Exploratory Data Analysis to gain insights
  • Identifying and working with certain predictive use cases using Machine Learning
  • Working with certain AI-based techniques for developing chatbots
  • Working with other development teams to integrate Data work with the rest of the software

Desired Skill Set

  • Ability to communicate with stakeholder
  • Ability to work with minimum supervision
  • Ability to learn new things regularly

Technical Skills

  • Programming in Python 
  • Proficient in usage of Jupyter notebook
  • Good understanding of Pandas data library
  • Good understanding of Matplotlib or any other visualization library
  • Understanding of MongoDB database will be added advantage

Experience -

  • Fresher or less than one year experience from a good engineering college
  • Specialization in Data Science and Machine Learning will get preference

 Qualification - Data Engineering

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Pharmacist

No.of open position - 1

Roles and Responsibilities

1. Handling daily consultation history and updating the e-health record of FFD patients(Medical history, medicine history, physical parameters)

2. Upgrading the Medicines record of FFD on a regular basis depending on new molecules introduced in the pharmacy sector and removing the discontinued molecules.

3. Daily handling medicine queries of patients ( explaining dose and duration and alternatives available to the prescribed medicines ).

4. Should be able to interpret doctor's prescription and digitise it accurately in the e-health record

5. Listen carefully to customers to interpret their needs and issues and offer information and advice.

Desired Skill Set -

1 . Should hold a license to practice pharmacy

2. Excellent written and verbal communication skills with a customer-oriented approach (English, Hindi, Marathi)

3. Integrity and compassion

4. Good knowledge of MS Office.

Experience - Minimum experience :3 years

Qualification - Minimum qualification: Diploma in Pharmacy from an accredited college of Pharmacy. Others B-Pharma, M pharma

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

Apply Now

Technical Team Lead

No.of open position - 1

Roles and Responsibilities

  • Leading the development team technically end to end
  • Requirement gathering & support business for requirement documentation
  • Requirement analysis
  • Solution designing
  • Design and code reviews
  • Conducting and supporting User Acceptance Testing (UAT)
  • Work with in-house and/ or vendor teams on systems integration across various in-house applications,
  • Mobile App, and third-party systems as applicable
  • Well conversant with Software Development Lifecycle processes, best practices, and methodologies
  • Experience in developing mobile apps and/ or web solutions for B2C business 
  • Healthcare domain experience is preferable and added advantage

Desired Skill Set

  • Well conversant with Software Development Lifecycle processes, best practices, and methodologies
  • Experience in developing mobile apps and/ or web solutions for B2C business 
  • Healthcare domain experience is preferable and added advantage
  • Good team player
  • Passion for learning
  • Problem-solving

Technologies known and hands-on:

  • Java, Python, Mongo, React Node. Experience in Ruby on Rails would be added advantage
  • Projects in areas like Artificial Intelligence, Machine Learning, Analytics & Cloud computing, preferably AWS
  • Modern technical Architecture - Event-driven, Data-driven, Microservices & API architecture
  • Agile methodologies and Devops

Experience -7 to 9 years

Qualification - B.E /B. Tech/ MCA

Languages - Marathi, Hindi & English

Annual Salary - Best In Market

Job Location - Prabhat Road, Pune

 Apply Now

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